RETURN AND EXCHANGE
The company carries out the return and exchange of goods of good quality in accordance with the Law "On Protection of Consumer Rights".
Terms of return and exchange
Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer.
Return delivery of goods is carried out by agreement.
Return policy for good quality products
Exchange or return of goods of good quality
You can return or exchange goods purchased in our online store within 14 days after purchase (in accordance with the "Consumer Protection Law").
Return and exchange of purchased goods of good quality is made if:
- all documents accompanying the goods and the check are available (receipt or sales receipt, warranty card, instruction manuals)
- the presentation and packaging are preserved, i.e. the goods, original packaging, labels, stickers and other elements are preserved unchanged
- the product was not in use, there are no external signs of use (scuffs, scratches, traces of water, building mixtures, etc.).
Exchange or return of goods with an identified defect
Return or exchange of goods with a defect (including those found during operation) is carried out only if there is a conclusion issued by an authorized service center (an official representative of the manufacturer).
According to the Consumer Rights Protection Law, a company may refuse to exchange or return goods of good quality to a consumer if they fall into the categories specified in the current List of non-food goods of good quality that are not subject to return and exchange.